Mortgage Ops manager 1-1

Truist Bank • Richmond, VA

21h • Onsite

About The Position

This position involves managing the daily activities of Correspondent Compliance and Flood Specialists. The role requires superior knowledge of investor and regulatory guidelines, including closing documents, loan disclosures, compliance timelines, fees, and Truist guidelines. The manager must also demonstrate strong written and oral communication skills.

Requirements

• Bachelor's degree or equivalent education and work related experience.
• 5+ years of mortgage lending experience, including some compliance experience.
• 1+ year(s) of supervisory or management experience.
• Proficient in basic computer applications to include MS Excel, PowerPoint, Word, and Outlook.
• Reduce client friction and improve the client experience.
• Interpersonal, problem solving skills.
• Experience interpreting and applying legal and investor requirements.

Nice To Haves

• 2+ years of supervisory or management experience.
• 5+ years of experience in mortgage operations and compliance.
• Strong Legal or Compliance background affecting mortgage.

Responsibilities

• Resolve escalations relating to the seller guide or compliance requirements.
• Manage a team of Correspondent Compliance/Flood Specialists.
• Manage daily work flow and production metrics.
• Ensure compliance with investor, legal, regulatory and business policies.
• Interview, hire, train, mentor and evaluate teammates.
• Reduce client friction and improve the client experience. Ensure a high standard of customer service to internal and external customers.
• Serve as first client and/or teammate escalation points.
• Explain complex compliance matters to clients in simple and understandable terms.
• Develop and maintain effective partnerships within a matrixed organization, especially with Legal, Risk and Compliance partners.
• Model sound risk management practices. Monitor and manage Quality initiatives.
• Use metrics to facilitate business strategy and decision making. Resolve Operational problems.
• Lead projects that impact the Correspondent Operations team. Create process efficiencies and collaborate on technological needs and enhancements.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees