Mortgage Operations Support Assistant (Entry Level)
About The Position
TEKsystems is searching for individuals that are eager to start a career in the Mortgage industry. We are currently hiring openings for a Mortgage Operations Support Assistant start on July 21st with a Fortune 100 Company in Pensacola, FL. All candidates must be located in Pensacola, FL to work onsite 3 per week required. To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the inherent risk and its members assume during the origination process.
Requirements
- High School Diploma/GED required
- 1-2 year of office administrative, legal, or customer service experience required
- Proficient in Microsoft Office, Computer Literate, and strong Data Entry skills
- Ability to work in a fast paced environment
- Detail Oriented, Multitasking, Written/Verbal Communication, Team Player
- A daily expectation is required for completion so candidates must be able to organize their own time and remain on track with time management.
- We would also be looking for individuals who can manage their at home office space (when working in the hybrid schedule from home) so that they are distraction free during work hours.
- Communication is an expected part for these positions to be able to give and accept feedback, report concerns as they find them and other information that impacts their day to day.
Responsibilities
- Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements
- Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties
- Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service
- Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
- Track and update action items in database(s)
- Serve as mentor/trainer and provide guidance and assistance to team members
- Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement
- Review, prepare and submit production reports for tracking purposes Interact with mortgage staff, government agencies, and vendors to resolve discrepancies
- Assist in member follow up, documenting mortgage status, and compiling outstanding documentation
- Review daily production reports and take action(s) as needed
- Understand and comply with federal and other regulations relating to financial products and services
- File, fax and copy documents
- Perform other duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
