Mortgage Operations Supervisor

U.S. Bank National Association • Hopkins, MN

1d • $28 - $37

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of relevant experience

Nice To Haves

• Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
• Strong decision-making, analytical and problem-solving skills
• Good organizational and project management skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Basic knowledge of human resources policies and programs
• Effective interpersonal skills
• Ability to thrive in a team environment and effectively lead individuals
• Experience with Government loans including, FHA, VA, HFA
• Quality control and/or audit experience

Responsibilities

• Supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions.
• Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met.
• Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues.
• Communicates new policies, procedures, and products to staff.
• Maintains a high level of customer service both internally and externally.
• Provides ongoing training, coaching, motivating, and team building of support staff.
• Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff.
• Approves employee time records, work assignments, vacations, sick pay, etc.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees