Mortgage Operations Volunteer

Habitat for Humanity Tampa Bay Gulfside • Clearwater, FL

11d

About The Position

Our Mission
We believe that everyone deserves a safe, stable, and affordable place to call home. Through our mortgage assistance and housing programs, we help families achieve financial stability and long-term homeownership. By combining community support, education, and fair lending practices, we empower individuals to build brighter futures.
The Impact You'll Make
As a Mortgage Operations Volunteer, you’ll be a vital part of the team that helps families navigate the path to homeownership. Your work will directly support the processing of affordable mortgage applications, ensuring accuracy, efficiency, and compassion at every step. From organizing documents to assisting with client communications, you’ll help make the dream of homeownership a reality for those who need it most.

Requirements

• Strong attention to detail and organizational skills.
• Comfort working with spreadsheets, databases, and basic office software (e.g., Microsoft Excel, etc.).
• Excellent communication skills, both written and verbal.
• A compassionate, client-focused mindset and respect for confidentiality.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Prior experience in finance, real estate, or administrative work is a plus—but not required.

Responsibilities

• Assist with reviewing and organizing mortgage application documents for accuracy and completeness.
• Support data entry into our loan processing system, ensuring information is up-to-date and error-free.
• Help prepare client communication materials, including letters, emails, and informational packets.
• Coordinate with staff to schedule client appointments, homebuyer education sessions, and follow-up calls.
• Maintain confidential records in compliance with privacy and lending regulations.
• Provide a welcoming and supportive experience for clients, answering basic questions and directing them to the right resources.

Benefits

• The chance to make a tangible difference in people’s lives by helping them achieve homeownership.
• Hands-on experience in mortgage operations and affordable housing programs.
• Flexible volunteer hours to fit your schedule.
• Training and mentorship from experienced mortgage and housing professionals.
• A supportive, mission-driven team that values your contributions.
• We are an equal opportunity organization and welcome volunteers from all backgrounds.

What This Job Offers

• Education Level: No Education Listed