ESSA Bank, Mortgage Operations Manager, Officer, Hybrid
About The Position
The Mortgage Operations Manager oversees the day-to-day processing and closing operations of the mortgage lending function to ensure efficient, accurate, and compliant loan delivery. This role provides leadership and operational oversight for Processing and Closing teams, focusing on pipeline management, quality control, regulatory adherence, and service-level performance. This position partners closely with Retail Mortgage Lending, Underwriting, and Compliance to ensure loans are processed and closed in accordance with institutional standards, investor requirements, and regulatory expectations.
Requirements
- A high school diploma or general education degree (GED) is required
- 5+ years of experience
- Extensive knowledge of Regulatory requirements regarding TRID, ECOA, HMDA, RESPA
- Ability to read, comprehend, and interpret documents.
- Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
- Ability to communicate to clients directly and effectively.
- Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
- Prior experience and proficiency of LOS systems such as Empower, including reviewing complete electronic loan files, tracking conditions, documenting underwriting decisions, and managing workflow efficiently.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Demonstrates advance mathematical aptitude to accurately calculate and analyze loan-to-value, debt-to-income ratios across a full range of loan types and borrower profiles.
- Applies strong financial analysis and judgement to assess risk, identify compensating factors, and support sound credit decisions within investor and regulatory guidelines.
Nice To Haves
- Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Responsibilities
- Oversee daily mortgage loan processing and closing operations
- Monitor pipeline volume, workload distribution, and turnaround times to meet service level standards
- Support quality control efforts by identifying trends, addressing defects, and implementing corrective actions
- Support implementation of process improvements, workflow efficiencies, and system enhancements
- Managing Processing and Closing team performance and development
- Conducting regular one-on-one meetings and performance discussions
- Providing coaching, training and feedback to support accuracy and efficiency
- Supporting employee engagement and continuous improvement initiatives
- Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
- Set stretch assignments and cross functional opportunities that foster growth and learning.
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
