Mortgage Operations Intern

Waterstone Mortgage Careers•Brookfield, WI

About The Position

Waterstone Mortgage is seeking a Summer Intern for its Loan Delivery department, working full-time from May to August 2026. Interns will gain valuable hands-on experience and become an integral part of the team. This role specifically focuses on learning mortgage industry terminology and regulatory guidelines. The Mortgage Operations Intern is responsible for the timely delivery of credit and closing files to Investors or Agencies, as well as the recording, tracking, and reconciliation of mortgage documents.

Requirements

Excellent multi-tasking, organizational, problem-solving and time-management/priority-setting skills
Ability to communicate effectively both orally and in writing
Ability to work effectively with other staff, management personnel, and vendors
Ability to prioritize and work independently under pressure to meet deadlines
Ability to operate equipment such as printers and scanners
Must be currently pursuing a degree in Business, Finance, Real Estate or related field.
Knowledge of Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).

Responsibilities

Process files for shipment to Investor or Agency based on most urgent delivery date.
Audit the closing package for compliance with Investor and Agency requirements.
Prepare and audit entire package to be shipped to the Investor or Agency.
Initiate any post-closing follow up from review of Investor package; review for missing signatures provide appropriate notes in Loan Originating System.
Complete file retention procedures.
Sort, label, track and ship original Recorded Mortgage/Deeds of Trust and title policies to required Investors and Agencies based on Investor and Agency deadlines.
Follow up for Mortgages/Deeds of Trust that are aging and not yet received at WMC.
Maintain necessary data entry within Loan Originating System to track status of final documents.
Scan, label and upload recorded Mortgages/Deeds of Trust and title policies into Loan Origination System.
Maintain confidential information.
Perform additional duties as needed.