Mortgage Operations Analyst
About The Position
Velocity is hiring a Mortgage Operations Analyst to bring together technology, data, and process improvement to help their mortgage team work smarter and deliver an exceptional experience. The Mortgage Operations Analyst will play a key role in keeping mortgage operations running smoothly and continuously improving how the team works. This role will serve as the go-to expert for mortgage systems, help evaluate and implement new technology and system enhancements, analyze operational data and quality control results, and identify opportunities to improve workflows, efficiency, accuracy, and the member experience. This role will also troubleshoot system issues, support employees with system and process questions, coordinate testing and system updates, develop reports and dashboards, and help ensure mortgage processes stay compliant with applicable requirements. Strong communication and problem-solving skills, along with a willingness to take ownership, will be essential as this role works closely with Mortgage, IT, Compliance, vendors, and other teams to turn ideas and opportunities into real improvements.
Requirements
- Must be eligible for NMLS Registration.
- Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field required. Equivalent experience may be considered.
- Three (3) or more years of experience in mortgage lending, mortgage operations, mortgage technology administration, quality control, underwriting, processing, or a related role required.
- Good analytical skills necessary to evaluate credit requests and determine trends in a given marketplace.
- Strong interpersonal and communication (verbal/written) skills.
- Ability to work in a diverse community.
- Passion for providing outstanding service and a positive attitude.
- Ability to work in a fast-paced environment with high attention to detail.
- Ownership of the customer experience through issue resolution.
- Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
- Effective time management and flexibility to work department hours.
Nice To Haves
- Three (3) or more years of experience administering technology platforms (preferably mortgage) and implementing operational improvements is strongly preferred.
- Existing knowledge in regulatory, policy, and compliance issues pertaining to the mortgage industry a plus.
Responsibilities
- Serve as the go-to expert for mortgage systems.
- Evaluate and implement new technology and system enhancements.
- Analyze operational data and quality control results.
- Identify opportunities to improve workflows, efficiency, accuracy, and the member experience.
- Troubleshoot system issues.
- Support employees with system and process questions.
- Coordinate testing and system updates.
- Develop reports and dashboards.
- Ensure mortgage processes stay compliant with applicable requirements.
Benefits
- medical/dental/vision
- 401(k) with matching
- flexible spending accounts
- generous paid time off
- company-paid life insurance and disability
- referral bonuses
- paid holidays
- discounted gym membership
- tuition reimbursement
- training and ongoing coaching
- opportunities for career growth
- employee reward and recognition system
- employee, and family events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
