Mortgage Loans Processor - Mortgage Production - Firstbank Pr
About The Position
Responsible to organize, analyze and review all files for mortgage loans applications. Responsible to verify that all required documents are included on customer's file and fulfill with loan requirements in order to support the underwriter for evaluation process. Keeps customer informed/updated on loan application status. Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.
Requirements
- Associate Degree is required for this position.
- 3 – 5 years of related experience on the mortgage industry is required for this position.
- Must be fully bilingual (Spanish/English).
Nice To Haves
- Customer Focus - Anticipates and provides service excellence to both internal and external customers.
- Building Strong relations - Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services.
- Communication - Delivers clear, effective communication and takes responsibility for understanding others.
- Business Acumen - Understands how the organization works, including, current and future policies, practices and trends.
- Problem Analysis & Solution - Identifies problems and conducts appropriate analyses involving others to searches for best solutions.
- Ownership - Takes initiative and assumes personal accountability for goals, outcomes and deadlines.
- Vision & Values - The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
- Collaboration & Teamwork - Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively.
Responsibilities
- Review/organize customer loan application file received from Marketing area.
- Verify customer’s offer information given/provided by Marketing area.
- Ensure that documents required for loan application are included and corresponds to loan type requested before delivering the case to the underwriter for evaluation.
- Responsible for mailing process of welcome notification for new customer applications.
- Keep customers updated/informed on the loan evaluation process.
- Perform customer credit report analysis/verification/interpretation, including payment history. Request additional information if needed.
- Perform verifications with concerning institutions for employment, income statements, and banking balance accounts (DDA).
- Analyze income statements (income/expenses).
- Analyze/revise appraisals.
- Process Mortgage Ware system data entry.
- Refer case to underwriter for final approval.
- Keep customer informed on loan application final decision. Inform customers on transaction relevant aspects such as offer, monthly payments, leftover or payment, or either re-negotiate terms/conditions of approvals.
- Deliver approved cases to the Closing Unit for final loan closing.
- Follow up by phone or mail on cases where documents are pending for delivery.
- Receive telephone calls from customers and providers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
