Mortgage Loan Servicing Specialist
About The Position
About the Role: Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Columbia bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments. Performs mortgage loan servicing tasks with a high degree of customer service, including; collecting on past due accounts, handling inbound and outbound customer communication, payments and error resolutions, audits. Performs mortgage loan servicing and support activities such as payment processing and submitting maintenance requests. Codes accounts accurately, offers loss mitigation plans, other investor required tasks. Performs Escrow Servicing including; annual analysis, tax and insurance payments, Will be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems. Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects. Assists coworkers and management in solving problems. Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.
Requirements
- H.S Diploma/GED (preferred)
- 2-4 years — of experience in banking, loan servicing or equivalent experience. (Required)
- Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures
- Demonstrated advanced math, analytical, multi-tasking and problem solving skills
- Possess excellent interpersonal, verbal, and written communication skills
- Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment
- Ability to trouble shoot and determine best work flow practices
- Ability to work in a service oriented environment with high work volumes and deadlines
- Demonstrated critical thinking and analytical skills
Responsibilities
- mortgage loan servicing
- ongoing customer service
- billing
- payment processing
- escrow servicing
- variable loan structures
- investor reporting
- collecting on past due accounts
- handling inbound and outbound customer communication
- payments and error resolutions
- audits
- payment processing and submitting maintenance requests
- codes accounts accurately
- offers loss mitigation plans
- annual analysis, tax and insurance payments
- point of contact for internal and external phone inquiries and servicing related tasks
- assists others with complex or escalated problems
- continuous improvement efforts supporting the vision of continuous flow production and zero defects
- assists coworkers and management in solving problems
- Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities
- Keeps up to date on regulation changes
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
- coach, mentor, or train others and teach coursework as subject matter expert
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words
- Takes personal initiative and is a positive example for others to emulate
- Embraces our vision to become “Business Bank of Choice”
- May perform other duties as assigned
Benefits
- eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
- a 401(k)-retirement savings plan with employer match for qualifying associate contributions
- an employee assistance program
- life insurance
- disability insurance
- tuition assistance
- mental health resources
- identity theft protection
- legal support
- auto and home insurance
- pet insurance
- access to an online discount marketplace
- paid vacation, sick days, volunteer days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
