Manager, Mortgage Loan Servicing

OceanAir Federal Credit Union•Oxnard, CA

just now•Onsite

About The Position

OceanAir Federal Credit Union is a people-first organization dedicated to protecting its members and team, guided by core values: Make It Right, Make It Easy, and Make It Personal. They seek a highly skilled Mortgage Servicing professional to support escrow and investor servicing functions within a smaller, collaborative credit union environment. This role demands strong hands-on expertise in escrow, insurance, tax administration, investor servicing, and year-end reporting, coupled with a solid understanding of relevant regulatory and compliance requirements. Due to the credit union's size, the position combines technical execution, operational oversight, and compliance awareness. Depending on experience, the role may be filled at either a Senior Analyst or Manager level, with leadership responsibilities adjusted accordingly.

Requirements

Minimum 5 years of mortgage servicing experience, with strong hands-on exposure to escrow, insurance, tax administration, and investor or participation servicing.
Hands-on experience with year-end servicing processes, including IRS Form 1098 reporting.
Solid understanding of mortgage servicing regulations and compliance expectations.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Effective communication skills and the ability to work collaboratively in a team-oriented environment.
Knowledge of, or ability to learn, credit union products, services, and applicable state and federal regulations.
Knowledge of BSA/AML/OFAC requirements as they apply to this role; must complete required training and ensure regulatory adherence.
Strong member service skills, including the ability to handle complex or sensitive situations with professionalism and empathy.
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high standard of quality.
Ability to work consistently on scheduled days and times.
High school diploma or GED required.
5–8 years of mortgage lending and/or servicing experience required.

Nice To Haves

Experience with Fannie Mae and Freddie Mac servicing or loan participations preferred.
Experience with FICS, Cotality, Mortgage Servicer, and SWBC preferred.
Previous leadership or supervisory experience preferred, but not required for Senior Analyst placement.

Responsibilities

Live Our Core Values: Make It Right, Make It Easy, and Make It Personal!
Administer and oversee escrow accounts, including tax payments and insurance coverage.
Manage insurance exceptions, force-placed insurance, and loss draft claim disbursements.
Prepare and review payoff statements; respond to escrow, investor, and title company requests.
Support investor and participation servicing, including reconciliations and wire activity.
Perform or review servicing-related reconciliations and research and resolve exceptions.
Support year-end servicing processes, including IRS Form 1098 reporting.
Assist with audits, examinations, and compliance reviews related to mortgage servicing.
Provide day-to-day operational oversight of assigned servicing functions, ensuring accuracy, timeliness, and adherence to internal policies, investor requirements, and regulatory standards.
Partner with Accounting/Finance, Lending, Compliance, Risk, Human Resources, and Learning & Development to ensure effective coordination, training alignment, and resolution of servicing matters.
Participate in projects related to process improvements, system enhancements, investor changes, and regulatory updates.
Serve as a knowledgeable resource during audits, exams, and internal reviews.
Ensure compliance with applicable federal and state regulations, including NCUA, CFPB, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements.
Provide guidance, technical support, and informal leadership to mortgage servicing staff (Manager Level).
Contribute to training materials, documentation, and knowledge sharing to promote consistent servicing practices (Manager Level).
Collaborate with Human Resources and Learning & Development to recruit, onboard, train, coach, and evaluate servicing staff (Manager Level).
Foster a strong service culture focused on accuracy, compliance, professional growth, and member experience (Manager Level).