Mortgage Loan Processor, NEO Home Loans

Better Mortgage•Oklahoma City, OK

1d•Onsite

About The Position

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

Requirements

Bachelor's degree in business, finance, or a related field.
Previous experience in mortgage lending operations or loan coordination is preferred.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Detail-oriented with a focus on accuracy.
Familiarity with mortgage software and documentation tools.

Responsibilities

Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.
Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.
Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.
Verify and validate all required documents and information provided by clients.
Act as a primary point of contact for clients, providing updates on the status of their loan applications.
Address client inquiries and concerns in a timely and professional manner.
Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.
Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.
Ensure compliance with industry regulations, company policies, and loan program guidelines.
Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.
Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.
Provide regular updates to all relevant parties on the status of loans in process.
Proactively identify and address issues or challenges that may arise during the loan application process.
Work with internal teams to find solutions and ensure a positive client experience.
Provide administrative support to loan officers and other team members as needed.
Assist in maintaining accurate and up-to-date records in the loan management system.

Benefits

Performance-driven compensation
Competitive base salary with bonus or incentive opportunities, depending on role
Comprehensive, flexible health benefits
A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.
Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources.
Generous paid time off, company holidays, sick time, and paid parental leave.
Paid parental leave and childcare support, including employer matching for dependent care FSA.
Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.
Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.
Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely.
An exceptional NYC office experience Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life.
High-impact work at a category-defining moment Help shape the brand of an AI-native company reinventing homeownership from the ground up.