Mortgage Loan Processor II

Citizens Bank•Waukesha, WI

10h

About The Position

This position is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures. Including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date. Schedule: Monday - Friday 8:15am-5pm 38-40 hours/week

Requirements

High School diploma or equivalent required.
Associates degree preferred.
5-6 years residential lending industry experience preferred.
3-5 years’ experience in processing mortgage and/or equity loans for financial institution preferred.
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac and WHEDA, FHA, USDA-Rural Housing and VA Loans
Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.

Nice To Haves

Associates degree preferred.
5-6 years residential lending industry experience preferred.
3-5 years’ experience in processing mortgage and/or equity loans for financial institution preferred.

Responsibilities

Manage the loan process from application submission to loan closing.
Adhere to TRID and other regulatory timing requirements.
Work with team and borrowers to gather all borrower required documents
Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
Ensure loans are ready for smooth transition to closers, processing loan files in compliance with Citizens Bank policies and procedures, regulatory guidelines, and investor and industry standards
Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
Examine loan documentation for accuracy and completeness
Work cooperatively with business partners and referral sources
Project professional image that inspires confidence and trust
Review file documentation and make sure all items needed are requested
Follow up with all 3rd party orders
Work with underwriters and management on loan exceptions
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work with compliance and management to identify training needs
Provide training to strengthen individual and department growth
Develop training material
Empower and promote independent decision-making
Work as part of a team
Back up rate lock requests, shipping functions, and investor funding as needed.
Any other duties as assigned.