Mortgage Loan Officer

Bank of Ann Arbor•Farmington Hills, MI

35d

About The Position

We are looking for a Mortgage Loan Officer who serves as a trusted ambassador for the Bank of Ann Arbor by building strong relationships with customers, referral partners, bank colleagues, and the community while consistently representing the bank's values, professionalism, and commitment to exceptional service. Home ownership is so much more than a mortgage. It's family. It's friends. It's joy. It's community. You can make a difference. We are looking for a Mortgage Loan Officer who serves as a trusted ambassador for the Bank of Ann Arbor by building strong relationships with customers, referral partners, bank colleagues, and the community while consistently representing the bank's values, professionalism, and commitment to exceptional service.

Requirements

Brings a minimum of two years mortgage lending experience, including evaluating and qualifying self-employed income, and understands how to navigate complex borrower scenarios with confidence.
Understands mortgage products, underwriting considerations, lending regulations, and the overall residential lending process.
Is a natural relationship builder who enjoys networking, developing referral partnerships, and generating new business opportunities.
Communicates confidently and professionally with customers, referral partners, and colleagues.
Thrives in a fast-paced environment, stays organized, and can successfully manage a pipeline of loans from application through closing.
Embraces teamwork, technology, and continuous learning while maintaining a strong commitment to service excellence.
Holds (or is able to obtain) NMLS registration as required under the SAFE Act.

Responsibilities

Build a thriving pipeline of mortgage business by developing relationships with realtors, builders, professional partners, and prospective borrowers throughout the communities we serve.
Connect with customers and referral partners daily, uncovering opportunities, generating referrals, and demonstrating the value of banking with a trusted local institution.
Guide borrowers through one of life’s most important financial decisions, helping them understand their options, navigate the lending process, and secure the financing the best meets their needs.
Own the customer journey from application to closing, coordinating with internal partners to ensure efficient processing, clear communication, and exceptional service every step of the way.
Become a trusted resource for customers and business partners, earning repeat business and referrals through responsiveness, expertise, and a commitment to delivering outstanding results.