Mortgage Loan Officer

Penn Community Bank•Bristol, PA

25d

About The Position

The Mortgage Loan Officer is responsible for developing new residential lending business relationships and product sales by independently generating sales leads and cooperating with Financial Center Managers or Business Development Officers. This role involves managing a book of business for residential lending customers, including a loan pipeline, customer inquiries, and developing relationships with realtors and other referral sources. The officer will assist borrowers in completing applications, analyzing qualifications, and determining appropriate loan programs and pricing. A key aspect of the role is delivering exceptional customer service, abiding by all state, federal, and local laws, and fostering internal and external client referral relationships to increase loan applications. The position requires meeting and exceeding sales and productivity goals, acting as a trusted advisor by demonstrating expertise in lending, bank policy, and underwriting criteria, and participating as a valued team member. Additionally, the role involves identifying cross-selling opportunities and making warm transfers to internal partners. Compliance with all applicable regulations and bank policies is mandatory, including participating in annual compliance training and adhering to internal privacy and ethics standards.

Requirements

High School diploma or GED required.
Minimum of two years’ previous experience in a sales oriented environment, with proven track record of success, required.
Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).
Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
Excellent written and oral communication skills.
Ability to manage time extraordinarily well.
Excellent presentation and public speaking skills.
Familiarity with Microsoft Office.

Nice To Haves

College degree preferred.
Network of established referral sources preferred.

Responsibilities

Develop sales leads independently and by cooperation with Financial Center Managers or Business Development Officers to attain new Residential Lending business relationships and product sales.
Manage a book of business for residential lending customers including but not limited to: a pipeline of loans, answering customer inquiries, and developing relationships with Realtors and other COIs.
Assist borrowers in completing their applications for financing, gathering and entering complete information as needed.
Analyze borrower qualifications to determine a prequalified loan amount while working with the borrower to identify the appropriate loan program and pricing.
Deliver “best in class” customer service by promptly returning phone calls, answering questions, and providing education to prospective borrowers on loan product types.
Abide by all state, federal, and local laws, including those regarding fair lending and nondiscrimination in the extension of mortgage services.
Develop and foster internal and external client referral relationships to assist in generating an ever increasing pipeline of loan applications.
Meet and exceed published individual and department goals for sales activity, productivity, and processing times.
Become the client’s “trusted advisor” by demonstrating knowledge of the lending function, bank policy, and industry underwriting criteria.
Participate as a valued Team Member, representing the bank with enthusiasm and professionalism at all times.
Identify borrower cross-selling opportunities, delivering “warm transfers” to internal partners to support bank cross-sell goals.
Comply with all applicable regulations and Bank policies regarding employment and employment law.
Participate in annual compliance and other job-related training.
Comply with applicable bank regulations, Bank policies and procedures.
Comply with Bank’s internal privacy and ethics standards.