Mortgage Loan Officer - Texas

UFCU•El Paso, TX

3d•Hybrid

About The Position

The Mortgage Loan Officer (MLO) plays a vital role in helping Members achieve homeownership by providing personalized guidance and supporting them throughout the mortgage lending process. This role is relationship-driven, requiring strong self-sourcing, community engagement, and the ability to build a sustainable book of business in the Texas market. As UFCU expands its footprint beyond Central Texas, this role will support mortgage growth across Houston, including UT Medical Center, Pearland, and future branches opening in 2026. The MLO will nurture relationships with REALTORS®, builders, community organizations, and Members to deliver a world-class, member-focused homebuying experience. In addition to supporting existing UFCU Members, the MLO will also work with non-members seeking mortgage financing, helping guide them through the lending process and welcoming them into membership when appropriate.

Requirements

High school diploma or equivalent
Minimum of 3 years of recent residential mortgage loan origination
Proven success originating Conventional, FHA, VA, and portfolio loans.
Demonstrated ability to sustain production through self-sourced
Experience partnering with REALTORS®, builders, or community referral sources.
Valid NMLS registration and compliance with SAFE Act requirements.
Strong understanding of mortgage lending guidelines, processes, and borrower qualification.
Must be bondable
Displays strong interpersonal skills through fostering team work and demonstrating patience and respect when dealing with difficult situations.
Strong relationship-building skills with REALTORS®, builders, and referral partners.
Fully competent in Microsoft Office, Encompass, and other related software programs. Demonstrates the ability to use loan origination software to efficiently perform job functions.
Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
Ability to present ideas and thoughts in a clear, concise manner. Ability to make oral presentations with persuasiveness and confidence. Ability to use clear and simple language to get the message across to members and co-workers.
Able to quickly build rapport and establish credibility with members and co-workers.
Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.

Nice To Haves

Bachelor’s Degree
Established network of REALTORS®, builders, and community partners in the Houston market.
Experience supporting veteran homebuyers and originating VA loans.
Credit union lending experience or background in mission-driven financial institutions.
Experience working in a high-growth or expansion market.
Bilingual English/Spanish.

Responsibilities

Self-source mortgage production through proactive outreach and relationship-building.
Develop and maintain strong partnerships with REALTORS®, builders, and community organizations.
Represent UFCU at Houston community events, homebuyer workshops, and industry gatherings.
Build UFCU’s mortgage presence in Houston by developing a sustainable pipeline in an emerging market.
Partner with branch teams and internal partners to identify opportunities to support Members and non-members seeking financing.
Maintain updated knowledge of mortgage trends, market conditions, and guidelines.
Partner with both Members and non-members seeking mortgage financing by providing education, guidance, and personalized loan recommendations.
Support non-member borrowers in understanding the value of UFCU membership and assist them in becoming Members when appropriate.
Assess borrower financial needs, analyze loan options, and recommend appropriate products including Conventional, FHA, VA, and portfolio loans products.
Deliver a high-quality, member-centric mortgage experience throughout the homebuying process.
Comply with RESPA, HMDA, and other laws and regulations
Maintain knowledge of current mortgage guidelines
Utilize CRM to consistently track and communicate all phases of the loan process from start to closing
Serve as a liaison between involved parties in the mortgage transactions such as REALTORS, title company personnel and others
Attend the closing when possible
Make post-closing follow-up calls to ensure member satisfaction and request referrals
Provide timely and accurate loan information to Members
Display a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning.
Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the community
Make calls and presentations to referral partners
Create outside referral sources to generate 50% of monthly volume goals
Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the community.
Participate in industry professional associations to stay informed and educated on the mortgage industry
Perform other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the MLO role