Mortgage Loan Officer - Austin, TX

Veterans United Home Loans • Austin, TX

5d • Onsite

About The Position

As a Loan Officer at Veterans United, you will enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. You will spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

Requirements

• At least 2 years of current or previous Loan Officer experience in the mortgage industry.
• Passionate about helping Veterans.
• Enjoy building rapport and relationships with many different types of individuals and groups.
• Self-motivated.
• Learn quickly and thoroughly while continually adapting to changing conditions.
• Results oriented and have a sense of urgency.
• Excellent written and interpersonal communication skills.

Nice To Haves

• This role is a 100% self-sourced position, so there will be no leads provided by the company.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Benefits

• Equal Opportunity Employer that considers all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed