Remote Mortgage Loan Officer (Florida)

Zillow • Remote-FL, FL

2d • Remote

About The Position

At Zillow Home Loans, Mortgage Loan Officers originate purchase-focused home loans for customers introduced through Zillow’s ecosystem. The officer guides borrowers from first contact through funding and delivers a high-quality customer experience. Depending on background and strengths, the role may work in a high-volume, digitally driven environment or a relationship-based, market-focused model building strategic partnerships with Zillow Preferred Agents. The role operates in a structured, metrics-driven organization and is supported by Zillow’s technology, brand, centralized operations, and leadership.

The position is remote, with the employee’s principal place of residence and work location required to be in Florida. Employees may choose to work some time at a company office. Employment is contingent on remaining in the designated state; relocation requests require company review and approval. The role includes collection, storage, and use of voiceprints for operational and compliance purposes. Compensation includes base pay and incentive eligibility, as well as potential equity awards; actual amounts vary by experience, performance, and location.

Requirements

• At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Florida.
• Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation, consultative sales skills, and deep understanding of the mortgage process.
• Comfort working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products including Outlook, Word, and Excel.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation.
• Build relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations.
• Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Communicate with customers by phone, email, and text to deliver a consistent, high-quality experience.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed