Mortgage Loan Officer

Truliant Federal Credit Union•Winston-Salem, NC

1d•Onsite

About The Position

Truliant Federal Credit Union is seeking a Mortgage Loan Officer to guide members through significant financial decisions related to homeownership. This role involves connecting members with suitable mortgage solutions, building relationships, developing referral networks, and managing the lending experience from initial contact through closing. The position requires proactively growing residential mortgage business while serving as a trusted resource for members, referral partners, and internal teams. It balances business development with strong loan guidance, clear communication, and a focus on quality, service, and compliance.

Requirements

1+ years of residential mortgage lending experience with a focus on generating self-sourced business.
Demonstrated success prospecting, generating leads, closing business, and consistently meeting or exceeding production goals.
Established referral network that may include real estate professionals, builders, and other centers of influence.
Working knowledge of first and second mortgage real estate lending, including loan origination, processing, underwriting, closing procedures, and related compliance requirements.
Ability to analyze complex financial and credit information and present appropriate financing alternatives.
Strong member communication skills, including the ability to explain loan products, pricing, guidelines, and next steps clearly in English, both verbally and in writing.
Solid time management and organization skills with the ability to prioritize multiple loans, referrals, and follow-up activities simultaneously.
Comfort using Microsoft applications, database tools, and laptop-based technology to access rate, credit, and loan status information.
Professional interpersonal skills and the ability to collaborate effectively with members, referral partners, and internal mortgage teams.
Ability to meet bonding requirements and complete assignments with minimal supervision in a general office environment.
NMLS-developed S.A.F.E. Mortgage Loan Originator Test with a score of 75% or better within one year, or equivalent proficiency based on industry experience.
Comfort balancing business development, member education, and compliance-focused follow-through.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field.
Related experience in loan processing, financial services, or a credit union environment.
A strong community presence and experience participating in business development, networking, or homeownership-focused events.
A track record of creating long-term referral relationships that lead to repeat mortgage opportunities.

Responsibilities

Build and maintain referral relationships with real estate professionals, builders, community contacts, and other centers of influence.
Meet with prospective borrowers to understand their financial goals, explain mortgage options, and gather information for loan applications.
Partner closely with processors, underwriters, and mortgage team members to ensure a smooth origination-to-closing experience.
Stay current on lending programs and regulatory requirements.
Participate in community efforts that promote homeownership.
Provide timely updates to members and business partners.