The Mortgage Loan Officer sells and originates residential mortgage loans to sales goals. The Mortgage Loan Officer takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans. This position meets with prospects identified directly as well as referred by realtors, developers, attorneys and other external and internal referral sources. The Mortgage Loan Officer explains the variety of mortgage products and services available and offers recommendations based on evaluation of individual prospect needs. They guide customers through the mortgage application process, explaining information required and other aspects of the loan process. The role ensures applications are completed accurately and contain required information and supporting documentation, and manages customer expectations regarding processing times and closing dates. The Mortgage Loan Officer sells and originates residential mortgage loans according to established policies and procedures and applicable legal and regulatory guidelines. They generate referrals for mortgage sales opportunities and sales of other Company business line products. The role develops a plan to achieve sales goals with assistance from sales management. Information is entered into the mortgage loan system so that loans appear accurately in the pipeline. Supporting files with backup and explanatory documentation and information are created for underwriting, regulatory and other purposes. The application and other required information are sent to the underwriting area. Loans are underwritten using point-of-sale underwriting systems within the scope of authority. Loan decisions are communicated directly to customers, and any additional information needed is explained. Application materials and other required information are submitted to the processing area to clear any conditions, finalize the loan commitment, and prepare for closing. Regular communication is maintained with customers, underwriters, processors, realtors, closing agents and others to ensure the application process proceeds as planned. Closings are attended as needed. The role develops knowledge of current industry practices and trends by learning from more experienced sales personnel and by attending continuing education training and seminars, including the full array of Company products and services as well as mortgage laws and regulations. Knowledge of policies, procedures, rules and regulations related to retail mortgage products is developed. Participation in homebuyers' seminars, home shows, brokers' meetings and other home financing workshops occurs. Recommendations for changes to products, programs and/or pricing are made. The role ensures TD Bank maintains successful audits and exams within all areas. Complex mortgage needs are handled.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree