Remote Mortgage Loan Officer (Idaho)

Zillow • Remote-ID, ID

5d • Remote

About The Position

At Zillow Home Loans, we are revolutionizing the home financing experience as part of Zillow Group’s FinTech division. We are seeking a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. You will guide borrowers from first contact through funding, delivering a best-in-class customer experience. Depending on your strengths, you may work in a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role requires responsiveness, execution, and performance in a structured, metrics-driven organization, supported by Zillow’s brand, platform, and operational scale. This role is remote, with the principal place of residence required to be physically located within Idaho. Some time working at a company office may also be elected.

Requirements

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Idaho.
• Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

Benefits

• Competitive base pay
• Eligible for incentive compensation
• Eligible for equity awards
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree