Mortgage Loan Officer- Internal Sales

Rockland Federal Credit Union • Canton, MA

11d • Hybrid

About The Position

The Mortgage Loan Officer – Internal Sales is responsible for originating residential mortgage and home equity loans through internal referral channels. This role develops member relationships, identifies financing needs, and guides borrowers through the loan process from application through closing while delivering a high-quality member experience and maintaining compliance with regulatory requirements. This position includes a compensation mix of base salary and commissions based on a defined variable compensation plan.

Requirements

• High school diploma required
• NMLS registration required or ability to obtain
• Knowledge of mortgage and home equity products and underwriting fundamentals
• Strong sales, communication, and relationship-building skills

Nice To Haves

• 2–5 years of mortgage or lending experience preferred
• Experience with loan origination software such as Encompass preferred

Responsibilities

• Originate mortgage and home equity loans from internal referral and delivery channels
• Interview applicants, collect documentation, and recommend appropriate loan products
• Manage a pipeline of loan applications from inquiry through closing
• Structure loan applications in alignment with underwriting guidelines and product requirements
• Maintain accurate loan files within the loan origination system
• Partner with processing, underwriting, and closing teams to ensure efficient loan fulfillment
• Ensure compliance with all applicable mortgage lending regulations
• Meet production, pull-through, and member experience goals
• Participate in business development and community outreach activities to support loan growth

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match and profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED