Mortgage Loan Officer I

Navy Federal•Pensacola, FL

7d•Onsite

About The Position

The Mortgage Loan Officer I interviews and counsels members about first mortgage loans, accepts mortgage loan applications, and guides members through the process from initial application through closing. The role assesses applicant qualifications, explains Navy Federal mortgage and equity loan products and process requirements, and evaluates and recommends financing alternatives. It also builds and maintains relationships with members and referral sources, including realtors and builders.

Requirements

Ability to work effectively and efficiently with automated systems.
Familiarity with accounting, credit, and/or lending principles and techniques.
Experience in member or customer service, preferably in a related field such as realty, insurance, retail banking, or a financial institution.
Exposure to the lending application and approval process.
Familiarity with mortgage lending concepts and principles.
Familiarity with banking or financial-industry standards and practices.
Before assuming employment duties, register with the Nationwide Mortgage Licensing System and Registry; registration includes fingerprinting and background checks.
Effective database and presentation software skills.
Effective skill performing mathematical calculations and working accurately with numbers.
Effective skill guiding members through interactions to reduce member effort and enhance member loyalty.
Effective skill comprehending, analyzing, applying, and communicating complex written legal documents.
Effective skill speaking and/or presenting professionally in front of groups.
Effective word-processing and spreadsheet software skills.

Nice To Haves

Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems.
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations.
Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs.

Responsibilities

Take first mortgage loan applications through face-to-face interviews, mail, and telephone.
Interview and counsel members about mortgage products, financing options, and the mortgage loan process.
Review applications for completeness and accuracy, and identify additional information or supporting documentation needed.
Help members understand loan requirements, conditions, and application documentation.
Request and obtain required documentation and forward it to the Mortgage Processor.
Maintain contact with members and provide updates on application and processing status.
Coordinate with Mortgage Processors and other appropriate parties to support timely application processing.
Respond to routine questions about applications, documentation, processing status, and next steps.
Identify routine application or processing issues and seek guidance or escalate complex issues as appropriate.
Monitor assigned applications to support timely completion of activities and documentation.
Follow established procedures to help ensure compliance with applicable federal laws and Navy Federal, NCUA, and secondary-market requirements.
Build and maintain effective relationships with members, Realtors, builders, and other referral sources.
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events.
Perform other duties as assigned.