Mortgage Loan Officer- External Sales

Rockland Federal Credit Union • Canton, MA

12d • Hybrid

About The Position

The Mortgage Loan Officer (MLO) – External Sales is responsible for originating residential mortgage and home equity loans through business development, referral generation, and community engagement. This role focuses on self-sourced production, building relationships with realtors, builders, and community partners, and managing a pipeline from application through closing. This position is compensated through a commission-based structure with a recoverable draw, aligning earnings with production performance while supporting pipeline development.

Requirements

• High school diploma required
• Experience with loan origination software (ex Encompass)
• NMLS registration required (or ability to obtain)
• Knowledge of mortgage and home equity products and underwriting fundamentals
• Strong knowledge of mortgage and home equity products
• Excellent sales, networking, and relationship-building skills
• Strong sales, communication, and relationship-building skills

Nice To Haves

• 2–5 years of mortgage or lending experience preferred

Responsibilities

• Originate mortgage and home equity loans through external business development, networking, and internal/external referral partnerships.
• Build and maintain relationships with realtors, builders, financial professionals, and community organizations to generate consistent loan volume.
• Interview applicants to assess financial needs, collect required documentation, and recommend appropriate loan products.
• Develop and manage a robust pipeline of self-sourced loan applications, ensuring timely follow-up and conversion.
• Structure loan applications in alignment with underwriting guidelines and product requirements.
• Maintain accurate and complete loan files within the loan origination system.
• Collaborate with processing, underwriting, and closing teams to ensure efficient loan fulfillment.
• Ensure compliance with all applicable regulations, including TILA/RESPA, HMDA, and Fair Lending.
• Meet or exceed production, pull-through, and member experience goals.
• Represent the Credit Union at community events, open houses, and networking functions to promote lending products and services.

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match
• profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED