Mortgage Loan Officer Assistant

1ST SUMMIT BANK•Richland Township, PA

41d•Onsite

About The Position

This role provides a wide range of administrative and customer service support to Mortgage Loan Officers and the lending team. The Mortgage Loan Officer Assistant is responsible for various office services including data input, file review, customer inquiries, and other assigned duties. Key functions include providing administrative support, managing customer interactions, assisting with loan processing, ensuring compliance and documentation accuracy, and generating reports.

Requirements

Excellent verbal and written communication skills.
Exceptional organizational skills and strong attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to work independently to achieve goals and objectives.
Proficient with Microsoft Office Suite or related software.
High School Diploma or equivalent required.
Minimum of two (2) years of experience in mortgage lending, banking, financial services, loan administration, or administrative support required.
Strong organizational, customer service, and administrative skills required.
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
Ability to lift up to 25 pounds.
Ability to communicate in person, through email or via telephone with customers and staff members.
Ability to sit or stand for an extended period.
Specific vision abilities required by this job may include close vision and the ability to adjust focus.

Nice To Haves

Associate’s degree in business, Finance, Accounting or a related field preferred.
Previous experience supporting Mortgage Loan Officers, Loan Processors, Underwriters, or other lending professionals preferred.
Working knowledge of mortgage loan products, documentation, terminology, and the residential leading process preferred.
Valid NMLS license or the ability to obtain licensing within 90 days of hire, if required.
Experience with Encompass or a similar Loan Origination System (LOS) preferred.

Responsibilities

Provides a wide range of office services such as typing, data input, file review, customer and employee phone inquiries, filing and other duties as assigned.
Assist Loan Officers with daily administrative duties.
Schedule appointments and maintain calendars.
Prepare and organize loan files and supporting documentation.
Enter and update borrower information in loan origination systems (LOS).
Maintain accurate records and filing systems.
Scans documents and correspondence for inclusion into loan application.
Acts as the liaison between internal and external customers, attorneys, insurance agents and Loan Officers.
Gathers appraisal checks and coordinates between loan officer and mortgage processor to order appraisals.
Gathers information to set up CIF for new customers and opening the deposit related accounts.
Serve as a point of contact for borrowers during the loan process.
Answer questions regarding loan application status and documentation requirements.
Communicate professionally with clients, real estate agents, title companies, and lenders.
Follow up with borrowers to obtain missing information or documents.
Follow up and respond to customer and in-house inquiries on transactions and provide quotes as needed.
Contacts homeowners’ insurance agent and provides them with closing dates and mortgagee clause.
Assist with loan closings by attending closings and getting the required signatures on all loan documents.
Review loan applications for completeness and accuracy.
Collect, verify, and organize borrower documentation such as income, asset, and employment records.
Assist in ordering credit reports, flood determinations and other required services.
Monitor loan pipelines and track application progress.
Coordinate with processors, underwriters, and closing departments.
Coordinates closing date with attorney, mortgage processor and Loan Officers.
Ensure loan files comply with company policies and regulatory requirements.
Assist with preparing disclosures and loan-related documents.
Maintain confidentiality of customer financial information.
Support quality control reviews and audits.
Reviews pending mortgage files for proper documentation and collateral.
Generate pipeline and status reports for Loan Officers and management.
Track deadlines and ensure timely completion of tasks.
Monitor outstanding conditions and assist in clearing them before closing.
Perform other duties as assigned or directed.