Mortgage Loan Coordinator

ACCESS BANK • Omaha, NE

3d • Onsite

About The Position

ACCESSbank is seeking a Mortgage Loan Coordinator to support the mortgage function from application through post-closing. This role involves coordinating loan files, monitoring documentation quality, facilitating communication among borrowers and business partners, and performing post-closing and compliance-related review activities. The goal is to ensure mortgage files move efficiently, close on time, and remain complete, accurate, and compliant with bank policy and applicable regulatory and investor requirements. ACCESSbank is a locally owned community bank known for its strong relationships, high-touch service, and commitment to the community, recognized as a Best Bank to Work For.

Requirements

• High School Diploma
• 1-2 years related experience and/or training; or the equivalent combination of education and experience.
• Work related experience should consist of a mortgage lending (FHA, VA, conventional, etc.) and financial analyzing background.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the “SAFE Act”).
• Intermediate knowledge of mortgage loan origination, underwriting, documentation and processing.
• Intermediate experience, knowledge and training in all lending activities and terminology.
• Intermediate experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
• Intermediate knowledge of related state and federal lending and compliance regulations, and other Bank lending policies.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal supervision while performing duties.
• The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Responsibilities

• Supports assigned Mortgage Loan Officers and/or Mortgage Operations team in the coordination and management of residential mortgage loan files from application through post-closing.
• Serves as a primary point of contact for borrowers, Realtors, title companies, builders, and internal partners, ensuring a high level of service, timely communication, and a consistent client experience throughout the loan process.
• Assists with gathering, reviewing, and organizing borrower documentation to ensure completeness, accuracy, and alignment with underwriting and regulatory requirements.
• Monitors loan pipeline activity, key milestones, and closing timelines; proactively follows up on outstanding items to help ensure loans progress efficiently and close on time.
• Coordinates with internal partners including processing, underwriting, closing, and secondary market to facilitate smooth handoffs and resolve routine file or documentation issues.
• Maintains accurate and well-organized loan files in accordance with bank policy, investor guidelines, and regulatory expectations.
• Performs post-closing file reviews to confirm completeness, accuracy, and consistency of documentation; identifies and resolves deficiencies in a timely manner.
• Supports post-closing activities including reconciliation of closing packages, tracking and obtaining trailing documents, final title policies, recorded documents, and other required items.
• Prepares and coordinates loan file delivery to investors and/or internal systems, ensuring files meet required standards for purchase and/or retention.
• Completes data input, validation, and review activities related to HMDA and other reporting requirements, as assigned.
• Assists with quality control reviews, audits, recertifications, and vendor or investor documentation requests; escalates concerns or discrepancies as appropriate.
• Identifies trends or recurring documentation and process issues and communicates findings to management to support continuous improvement.
• Supports relationship management efforts by providing timely follow-up, assisting with client onboarding, and reinforcing a high-touch service experience; may assist with business development activities at the direction of the Mortgage Loan Officer or leadership.
• Maintains a working knowledge of mortgage products, policies, procedures, and regulatory requirements to effectively support both production and compliance-related functions.
• Ensures all activities are performed in compliance with applicable laws, regulations, bank policies, and investor guidelines.
• Participates in department meetings, training, and special projects as assigned; provides operational support across the mortgage function as needed.
• Processes, solves and answers complex customer transactions, problems or inquiries.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
• The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Attend and complete all ACCESSbank required training.
• Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
• Perform all job functions in accordance with ACCESSbank policies and procedures.
• Model ACCESSbank core values daily.

Benefits

• Competitive compensation
• Strong benefits
• Real opportunities to grow your career through learning, collaboration, and leadership support.
• Paid volunteer hours
• Employee-led service initiatives
• Meaningful investment in the communities we serve.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED