Mortgage Loan Closer

VELOCITY CREDIT UNION•Austin, TX

1d•Hybrid

About The Position

Velocity is hiring a Mortgage Loan Closer! We are looking for passionate people who enjoy helping others make their dreams become a reality. This is a hybrid-remote role that requires onsite work at our north Austin, TX headquarters. At Velocity, we’re looking for dynamic, impact-driven individuals eager to build lasting relationships while providing innovative financial solutions. If you enjoy problem-solving, offering personalized service, and connecting with others, this could be the perfect role for you! At Velocity, we’re committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time.

Requirements

Must be eligible for NMLS Registration.
One (1) year or more of work experience in mortgage processing or closing is required.
A bachelor’s degree or equivalent in a related field is required. In lieu of a bachelor's degree, an equivalent number of years of experience in a mortgage role is required.
Strong interpersonal and communication (verbal/written) skills and the ability to work in a diverse community.
Passion for providing outstanding service and a positive attitude.
Ability to work in a fast-paced environment with high attention to detail.
Ownership of the customer experience through issue resolution.
Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
Effective time management and flexibility to work department hours.

Responsibilities

Manage the mortgage loan closing process from start to finish, ensuring each loan closes accurately, efficiently, and in compliance with regulations.
Work closely with members, title companies, loan officers, and other partners to coordinate closings, review documents, and fund loans while addressing any issues that arise.
Handle post-closing activities, maintain accurate records, and ensure members understand their loan terms—helping provide a smooth, professional experience and strengthening relationships with the credit union.