Mortgage Loan Administrator - Special Programs/Initiatives - Hybrid (Cleveland, OH)

Third Federal Career•Cleveland, OH

7d•Hybrid

About The Position

This role will be in our Mortgage Passport department, which is a dynamic and agile team supporting a range of specialized mortgage products and initiatives. Team members work directly with borrowers on first-position mortgages, providing end-to-end guidance throughout the loan process. In addition, the team partners closely with brokers – supporting second mortgages needs, including home equity and bridge loan products. Because Mortgage Passport frequently pilots new programs and serves as an incubator for emerging initiatives, this role offers the opportunity to contribute to innovative product development within a fast-evolving environment. We’re looking for a driven, growth-minded mortgage professional who is eager to advance their career in a fast-moving, innovative environment. The ideal candidate is highly organized, confident in building strong relationships, and excels at managing a busy pipeline with professionalism and precision. They communicate clearly, adapt quickly to new products and processes, and bring a positive approach to every interaction. This role is ideal for someone with the desire to be on the frontline of new mortgage lending initiatives within a stable organization. This role is hybrid at our Corporate Campus office (7007 Broadway Ave, Cleveland, OH 44105) – 3 days in office/2 days remote. Typical work hours are Monday through Friday 8:30am – 5:00pm with an occasional Saturday. When scheduled for Saturday, you will have day off during the week.

Requirements

Previous mortgage loan origination and/or follow-up experience
Hold an active or previously active NMLS license
A proactive, ambitious mindset with a strong desire to grow and advance within the mortgage industry
High level of organization with the ability to manage a fast-moving pipeline and prioritize effectively
Confidence in building strong professional relationships with borrowers, brokers, and internal partners
Excellent verbal and written communication skills, demonstrating clarity, professionalism, and client-focused service
Ability to quickly learn new products, processes, and emerging initiatives in a dynamic environment
Positive, solution-oriented attitude with the ability to work independently and collaboratively
Strong PC proficiency and comfort navigating multiple systems

Nice To Haves

DU mortgage origination experience preferred, but not required

Responsibilities

Serve as a key point of contact for our broker partners, supporting several different products with professionalism and expertise
Educate external loan officers on product offerings, process standards, and best practices, strengthening partnerships and ensuring smooth transactions
Communicate proactively with applicants to explain product terms, gather required documentation, and address questions throughout the loan process
Manage a pipeline of loans from initial inquiry through closing, providing clear guidance and exceptional service to borrowers
Maintain organized workflows, monitor pipeline activity, and prioritize tasks in a fast-moving environment
Collaborate with internal teams to ensure the efficient progress of loans, identify opportunities for process improvement, and contribute to emerging initiatives
Adapt quickly to new products, pilot programs, and evolving processes that support innovation within the department