Mortgage Lending Assistant

Maine Savings Federal Credit Union • Hampden, ME

1d • Hybrid

About The Position

Join Maine Savings as a Mortgage Lending Assistant! As a Mortgage Lending Assistant, you will support our Mortgage Loan Officer. In this role, you will help move prospective clients through the loan process by providing sales support, loan coordination, document collection, customer service, and end-to-end follow-through. Your work will directly increase MLO productivity and contribute to an exceptional borrower experience.

Requirements

• High school diploma required.
• NMLS.
• 2-5 years of experience as a mortgage loan assistant, processor, or mortgage operations specialist.
• Familiarity with conventional, FHA, VA, and USDA loan programs.
• Experience working in a loan origination system such as Encompass.
• Strong understanding of mortgage documentation, disclosures, and processing timelines.
• Excellent communication skills with borrowers, Realtors, attorneys, and internal staff.
• Outstanding organization and attention to detail.
• Ability to manage 60-120 active loans across four MLOs, depending on complexity.
• Skilled at prioritizing competing deadlines.
• Professional phone and email communication.
• Ability to proactively identify missing documentation and keep files moving.
• Comfortable using Microsoft Office, document management systems, and Excel.

Nice To Haves

• Associate’s or bachelor’s degree preferred, especially in business, finance, communications, or a related field.

Responsibilities

• Monitor loan files and ensure efficient, accurate processing through closing
• Organize and track active loans as directed by the MLO
• Obtain borrower applications and assist with pre-qualification
• Deliver superior member service to borrowers and partners
• Complete and review required forms; collect documentation and fees
• Submit files to underwriting and ensure compliance and accuracy
• Manage inbound calls for the MLO and ensure professional communication
• Maintain the MLO database and coordinate submissions to processing and closing
• Assist with pricing scenarios and rate locks
• Provide loan status updates to borrowers and maintain pipeline visibility
• Learn and utilize internal mortgage technology and loan systems
• Maintain strong working knowledge of FHA, VA, USDA, and other mortgage programs
• Follow all federal and state lending compliance guidelines

Benefits

• health insurance
• dental and vision insurance
• 401k with company match
• paid holidays
• a generous Paid Time Off program
• employee referral program
• employee discounts
• continuing education and student debt relief programs
• longevity bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED