Mortgage & Installment Booking Team Lead

Centier Bank•Merrillville, IN

19d•Hybrid

About The Position

The ML & IL booking Team Lead oversees the booking and paid loan processing for mortgage and consumer loans. This role ensures the accurate and timely daily boarding of loans and collateral releases. The team lead provides workflow coordination, serves as a technical resource, provides training and issue resolution. This position promotes operational efficiency, data integrity and a high standard of customer service to internal and external customers.

Requirements

Understanding of standard concepts, practices, procedures, regulations and compliance within a loan operations environment, as well as bank loan policies and procedures
Ability to supervise, mentor and coach the team with compassion, empathy and live Centier’s Culture and Values
Works under demanding time constraints and expectations, including prioritizing and handling multiple tasks throughout the day
Ability to solve problems and see different sides of an issue to make the best judgment or course of action.
Communicate effectively, verbally and in writing, with others in a timely and friendly manner
Ability to promote and lead change
Demonstrates proficiency with Microsoft Office programs
Proficient with various systems including CSI, Center Doc, Center View, Encompass/CCMC, Image Research/Network, Digiark.
Ability to use office equipment such as phones, eFax, scanners, and calculators
Bachelor’s degree in a banking related area of study with at 2+ years supervisory experience or 5+ years of loan servicing experience with at least 3 years management experience in banking or loan related environment.

Responsibilities

Oversees daily booking of mortgage and consumer loans to ensure tasks are completed accurately and within service levels
Oversees daily paid loan processing to ensure collateral is released within the set service level
Assists staff as a working team lead in the event of PTO or other staffing issues
Performs quality control checks and assists in resolving discrepancies
Uploads data to core from data warehouse & pull MERS reports
Serves as the 2nd escalation point, behind the senior associate, for complex system issues or servicing questions
Provides guidance and support to associates on procedures, regulatory requirements, system functions and best practices
Offers constructive feedback and helps reinforce performance expectations
Completes and delivers performance reviews
Sets annual SMART goals for associates
Organizes quarterly team building activities
Organizes and leads monthly team meetings
Assists with interviewing, onboarding and training for new associates as well as ongoing training for existing associates
Supports other lines of business as the subject matter expert for boarding and paid processing
Assists in developing, updating and reviewing procedures
Identify process inefficiencies and recommend improvements
Supports testing for system updates, conversions or new product implementation
Comply with government, regulatory and Bank policies and procedures