Mortgage Customer Service Representative-Insurance

Iowa Bankers Mortgage Corporation • Urbandale, IA

5d

About The Position

The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties. Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner. Receives payment of insurance premiums from escrow accounts. Review insurance losses according to investor guidelines for endorsement or loss account set-up. Performs various clerical duties, including the filing and correspondence in the appropriate loan files. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

Requirements

• High school diploma or general education degree (GED)
• Two to five years of related experience and/or training; or equivalent combination of education and experience.
• Accurately and efficiently process transactions.
• Proficient in Word & Excel.
• Follow established policies, procedures & guidelines.
• Demonstrate analytical decision making and problem solving skills.

Nice To Haves

• Black Knight System experience

Responsibilities

• Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue.
• Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner.
• Receives payment of insurance premiums from escrow accounts.
• Review insurance losses according to investor guidelines for endorsement or loss account set-up.
• Performs various clerical duties, including the filing and correspondence in the appropriate loan files.
• Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED