Mortgage & Consumer Servicing Resolution Specialist

U.S. Bank • Oshkosh, WI

18h • Hybrid

About The Position

Responsible for investigating and providing a recommended resolution to consumer report disputes. Disputes can be received directly from the customer or from a consumer reporting agency. Responsible for ensuring proper application of and compliance with internal policies and procedures, as well as regulatory guidelines. Computer applications used include, but not limited to: ALS, Hogan, LeaseMaster, DebtManager, MSP, LDRS, Internet/Vendor web sites, case management applications.

Requirements

• Bachelor's degree, or equivalent work experience
• Two to four years of experience in administrative support activities
• Proficient PC skills, especially Microsoft Office applications

Nice To Haves

• Ability to develop comprehensive knowledge of the applicable operational area, the product and services, applicable laws and regulations, and an understanding of applicable system(s) functionality
• Demonstrated administrative skills and acute attention to detail
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to collect and organize information
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Excellent organizational skills and be adaptable to change

Responsibilities

• Investigating and providing a recommended resolution to consumer report disputes.
• Ensuring proper application of and compliance with internal policies and procedures, as well as regulatory guidelines.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level