Default Mortgage Claims Recovery Specialist

SERVION INC•New Brighton, MN

7h•$22 - $30

About The Position

The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements. The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.

Requirements

Strong analytical and root cause problem-solving skills
Deep understanding of investor guidelines and compliance requirements
High attention to detail, accuracy, and documentation standards
Ability to manage multiple deadlines and priorities in a fast-paced environment
Effective communication and cross-functional collaboration
Process improvement mindset with focus on risk mitigation and cost control
High school diploma, GED or equivalent required
Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.
Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
Familiarity with mortgage servicing systems and claims platforms

Nice To Haves

Associate's or Bachelor's degree preferred
Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience.
Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
Experience utilizing mortgage servicing platforms and claims management systems.

Responsibilities

Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.
Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
Assist with claim appeals and escalations when additional recovery opportunities exist.
Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.
Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.
Maintain accurate claim records, system documentation, and supporting files.
Prepare and distribute recovery, aging, inventory, and management reports.
Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
Support internal audits, external audits, investor reviews, and regulatory examinations.