Mortgage Call Center Rep (Mon-Fri!!)

TEKsystems•Tempe, AZ

1d•$20 - $21•Onsite

About The Position

We're hiring Mortgage Customer Service Representatives to support homeowners with their mortgage servicing needs. This role is ideal for candidates with recent contact center experience who enjoy helping customers, solving problems, and working in a fast-paced environment. You'll handle a mix of inbound and outbound calls, assist customers with mortgage-related questions, and use internal systems to document and resolve inquiries. This is a contract-to-hire opportunity with long-term career growth potential.

Requirements

1-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
High school diploma or equivalent

Responsibilities

Answer inbound calls from homeowners regarding mortgage payments, escrow accounts, website access, payoff requests, and general account questions
Make outbound calls to remind customers about upcoming or overdue payments and assist with payment processing when appropriate
Provide professional, courteous, and accurate customer support on every interaction
Identify and refer eligible customers to the refinancing team when applicable
Follow established processes, policies, and servicing guidelines
Document customer interactions and update account information in internal systems