Mortgage Associate Intern

EastRise Federal Credit Union•South Burlington, VT

8d•$0 - $25•Onsite

About The Position

The Mortgage Associate Intern plays a key role in supporting the day-to-day operations of the Mortgage Department, contributing to the efficiency, accuracy, and compliance of mortgage lending activities across Origination, Processing, Closing, and Secondary functions.

Requirements

A minimum of one year customer service and/or administrative experience preferred.
A high school degree or equivalent.
Must be at least 18 years of age.
Favorable Background, Credit, Criminal, Bondability, and Reference Checks required.
Member Service; Communication; Reliability/ Dependability & Trustworthiness.
Effective problem-solving skills
Solid attention to detail and accuracy skills
Proficiency in operating computers, keyboard, standard office equipment
Managing multiple priorities on time and with accuracy
Superior customer service skills
Ability to use sound judgement in decision making
Demonstrate empathy in speaking with others about sensitive or difficult situations
Works well with a variety of personalities in a fast-paced environment
Must be able to perform job functions independently and with limited supervision.
Must work effectively as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace.
Must be capable of exercising highest level of discretion on confidential matters.

Nice To Haves

Travel to other branches or locations may be required depending on position.
(Motor Vehicle check dependent on position.)

Responsibilities

Process and document application withdrawal requests, maintaining clear communication with internal teams.
Monitor and manage incoming online applications, ensuring timely data entry and routing to appropriate team members.
Prepare and send verifications of employment (VOEs), ensuring accuracy and compliance with investor and regulatory guidelines.
Conduct preliminary reviews of mortgage applications to confirm completeness, accuracy and readiness for origination.
Conduct verifications of employment (VOEs) in accordance with investor and regulatory requirements, ensuring proper documentation and compliance.
Set up automatic payments in the core banking system for closed loans, ensuring accuracy and timely activation.
Process borrower address changes in the core banking system, maintaining data integrity and servicing accuracy.
Assisting with loan boarding and disbursements in core operating system.
Assist with compiling and reviewing the daily position report to monitor pipeline activity and manage interest rate risk and exposure.
Evaluate market conditions to recommend daily rate adjustments and ensure timely posting of rates in relevant systems.
Develop and maintain a weekly competitor rate survey, providing market insights and analysis for distribution to the Mortgage Department to support pricing strategy and competitiveness.
Process rate lock requests accurately and promptly, maintaining compliance with investor guidelines and internal policies.
Assist in performing best-execution analysis to determine optimal investor delivery strategies, maximizing profitability and minimizing risk.
Create and distribute funding spreadsheets for sold loans to the accounting department, ensuring completeness and accuracy of data.
Conduct and assist with other duties and special projects as requested.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.