Kent

Boeing Employees' Credit Union•Maple Valley, WA

2d•Hybrid

About The Position

This role plays a pivotal part in assisting members with achieving homeownership. As a Mortgage Advisor, you will build and maintain trusted relationships with new and existing members, guide them through complex mortgage decisions, and expand BECU's mortgage presence in the community. You will also serve as a resource and advocate for teammates, helping them grow their mortgage knowledge and ensuring members feel informed and supported throughout the mortgage process. Your work will directly contribute to positive member experiences, strengthen community connections, and drive BECU's growth in the mortgage sector.

Requirements

Bachelor’s degree or equivalent work or education related experience.
Minimum two years of experience in mortgage loan production, including conventional, FHA, and VA products.
Minimum two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required.
Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Nice To Haves

Ability to take initiative and be self-motivated.
Effective relationship management, problem resolution and customer service skills.
Strong sales, prospecting and follow-up skills.
Excellent interpersonal skills to ensure issues are handled in a fair and consistent manner.
Ability to contribute both independently and as a team member in multi-priority fast paced environment.
Proficient with Microsoft Office Products.
Excellent time management skills.
Ability to adapt to evolving work priorities.
Excellent verbal and written skills to effectively communicate.
Proficient math skills, with a high degree of accuracy.
Ability to perform complex income analysis.
Ability to exercise confidentiality and discretionary judgment.
Ability to use discretion in decision making and sound judgment in problem solving.
Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven.

Responsibilities

Serve as the primary point of contact for mortgage products, services, and processes, supporting members from application through funding.
Deepen and retain mortgage relationships by understanding financial goals, delivering tailored solutions, and providing support throughout the process.
Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners.
Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and serve member needs.
Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions.
Work with members to negotiate loan terms and conditions in alignment with credit union policies and procedures.
Review loan files using automated underwriting systems, correct deficiencies, and partner with underwriters on non-approved loans.
Stay current on federal and state lending regulations, especially mortgage and home equity regulations, and support staff awareness of compliance updates.
Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants.
Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
Stay informed on mortgage industry trends and local real estate market developments.
Generate new mortgage relationships through proactive prospecting and lead generation.
Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
Contribute to ongoing process and service quality improvements.
Perform additional duties as assigned to support team and organizational success.