Morpheus Enterprise and Morpheus VM Essentials Support Engineer

Hewlett Packard Enterprise • Fort Collins, CO

5d • $105,500 - $243,000 • Onsite

About The Position

Morpheus Enterprise and Morpheus VM Essentials Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading technical escalations, RCAs, and cross-functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Provides guidance and mentoring to less experienced engineers.
• Excellent written and verbal communication skills; mastery in English language.
• Ability to troubleshoot, isolate, and resolve complex problems.
• Ability to quickly learn solutions, technologies and products to a deep level.
• Experience in effectively dealing with difficult people and process situations.
• Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
• Strong conflict resolution skills.
• Drive for taking ownership of problems and self-development.
• Excellent judgment, flexibility and perseverance.
• Ability to effectively manage many responsibilities at the same time.
• Solid decision making and negotiating skills, strong business acumen.
• Flexibility to adapt to changing priorities and business requirements.
• Curiosity, fearlessness and willingness to jump into ambiguous technical situations.

Nice To Haves

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

Responsibilities

• Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on‑prem, hybrid, and cloud environments.
• Own and drive resolution of highest-severity escalations, critical customer incidents, and root cause analysis activities.
• Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking, and automation platforms.
• Collaborate with cross‑functional teams including Product Development, Engineering, Operations and Account Management to ensure customer success.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Provide architectural guidance to customers and internal teams.
• Collaborate closely within your team and other engineering teams on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor and technical leader for the entire support organization.
• Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior