Monogram Design Center Manager

GE Appliances•Chicago, IL

13d•Onsite

About The Position

The Monogram Showroom & Design Center Manager is responsible for leading the operations of the Chicago Monogram Design Center while driving designer engagement and education through Monogram’s sales programming. This role will develop and execute a comprehensive strategy to strengthen relationships within the design community, elevate the Monogram luxury brand experience, and support business growth. Working closely with a talented team of design leaders, sales, marketing, and other Monogram Design Center locations, this leader will deliver exceptional showroom experiences and expand Monogram's presence both locally and nationally.

Requirements

Bachelor's degree from an accredited college or university.
Minimum of seven years of experience in marketing, showroom operations, or a related field.
Experience working with designers and specifying products.
Proven experience leading, coaching, and developing teams.
Excellent interpersonal and relationship-building skills.
Strong written and verbal communication skills.
Ability and willingness to travel to GE Appliances facilities and customer locations as needed.
Flexibility to work evenings and Saturdays based on business needs.

Nice To Haves

Kitchen design credentials such as AKBD, CKD, or equivalent.
Experience within the appliance industry or luxury brand sales.

Responsibilities

Develop and execute short- and long-term strategies for the Monogram Design Center and designer engagement initiatives.
Lead, coach, and develop the showroom team to deliver an exceptional luxury customer experience.
Oversee all showroom operations, including event planning, logistics, and day-to-day management.
Lead individual and group designer training sessions, both in person and virtually.
Drive Monogram brand growth in the Chicago market and support nationwide initiatives by partnering with Sales and Marketing to achieve business objectives and profitability.
Build, manage, and strengthen relationships with specifiers, designers, architects (SDAs), trade professionals, and consumers within the showroom and key industry organizations, including NKBA, ASID, and BIDN.
Grow and manage Monogram's Trade Partner Program and Material Bank presence.
Develop and execute national and local designer event strategies that enhance brand awareness and engagement.
Establish and drive designer engagement metrics and operating rhythms.
Serve as a luxury appliance expert, effectively communicating the value and benefits of the Monogram brand to designers and consumers.
Manage and coordinate chef-led cooking demonstrations and experiential events, both in person and virtually.
Collaborate with Field Marketing, Customer Marketing, and Field Sales teams to execute market-specific growth strategies.
Generate sales leads and referrals while managing a client portfolio.
Capture leads from all Monogram Design Center activations in Salesforce for Market Sales Manager follow-up, local relationship management, and ongoing development of the trade CRM strategy.