Monitoring Lead
SINGLE SOURCE SECURITY LLC•Norcross, GA
•$20 - $21•Onsite
About The Position
Protos Remote Services has an immediate need for a Monitoring Lead to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.
Requirements
- High School Diploma or equivalent required
- Proficient computer skills and ability to learn new software
- Positive, professional demeanor
- Must be detail oriented, focused, and reliable
- Ability to multi-task while still meeting service expectations
- Previous experience in security, loss prevention or remote monitoring required
Nice To Haves
- Supervisory/management experience preferred
Responsibilities
- Monitor live streaming of surveillance cameras for suspicious activity
- Identify patterns and abnormalities
- Respond to camera alerts per established protocols
- Alert local authorities and/or organizations for critical incidents
- Review archived camera footage
- Provide excellent customer service
- Assist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documented
- Responsible for assisting with the training of new-hire Monitoring Specialists
- Responsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholders
- Responsible for regular communication on day-to-day activities and issues to the Monitoring Supervisor and Monitoring Manager
Benefits
- Competitive compensation
- Health, Vision, Dental, and Life Insurance
- Employee Assistance Program
- FSA / HSA
- 401(k) with employer contribution
- Excellent Paid Time Off (24 days)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
