Monitoring Lead

SINGLE SOURCE SECURITY LLCNorcross, GA
$20 - $21Onsite

About The Position

Protos Remote Services has an immediate need for a Monitoring Lead to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.

Requirements

  • High School Diploma or equivalent required
  • Proficient computer skills and ability to learn new software
  • Positive, professional demeanor
  • Must be detail oriented, focused, and reliable
  • Ability to multi-task while still meeting service expectations
  • Previous experience in security, loss prevention or remote monitoring required

Nice To Haves

  • Supervisory/management experience preferred

Responsibilities

  • Monitor live streaming of surveillance cameras for suspicious activity
  • Identify patterns and abnormalities
  • Respond to camera alerts per established protocols
  • Alert local authorities and/or organizations for critical incidents
  • Review archived camera footage
  • Provide excellent customer service
  • Assist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documented
  • Responsible for assisting with the training of new-hire Monitoring Specialists
  • Responsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholders
  • Responsible for regular communication on day-to-day activities and issues to the Monitoring Supervisor and Monitoring Manager

Benefits

  • Competitive compensation
  • Health, Vision, Dental, and Life Insurance
  • Employee Assistance Program
  • FSA / HSA
  • 401(k) with employer contribution
  • Excellent Paid Time Off (24 days)
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