Monitoring Consultant (Hybrid)

S R International • Phoenix, AZ

1d • Hybrid

About The Position

The Commonwealth of Pennsylvania is seeking an experienced Monitoring Consultant to support enterprise IT monitoring, automation, and observability initiatives across hybrid (on-prem and cloud) environments. This role will serve as a subject matter expert on monitoring tools, automation-first practices, and ITSM-aligned operational processes.

Requirements

• 5+ years of experience in IT infrastructure monitoring, automation, or observability
• Strong proficiency in PowerShell and one scripting language ( Python, Bash, or SQL )
• Hands-on experience with Azure Monitor, Log Analytics, KQL, Ansible
• Experience with Azure Automation and CI/CD pipelines
• Monitoring tools experience: SCOM, SquaredUp, Dynatrace, Datadog, or Splunk
• Experience with ServiceNow or similar ITSM platforms
• Knowledge of API integrations and secure authentication
• Understanding of ITIL practices (Change, Incident, Problem Management)
• Bachelor’s degree in IT, Computer Science, or related field

Nice To Haves

• Azure certifications (Administrator or Solutions Architect)
• ITIL 4 Foundation or higher
• Disaster Recovery planning and testing experience
• Performance tuning and monitoring dashboard experience

Responsibilities

• Design, implement, and enhance enterprise monitoring and observability solutions
• Automate monitoring workflows to reduce manual effort and improve service reliability
• Support Azure and on-prem infrastructure monitoring (agents, APIs, SNMP, WMI)
• Develop and maintain SOPs, runbooks, service maps, and monitoring documentation
• Integrate monitoring data with ServiceNow for incidents, changes, and problems
• Track SLAs, MTTR, root cause analysis, and operational performance metrics
• Collaborate with Change, Incident, and Problem Management teams (ITIL aligned)
• Support disaster recovery planning and monitoring validation
• Ensure compliance with Commonwealth IT policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level