Monitoring Consultant - 26-01832

NavitasPartners • Harrisburg, PA

2d • Hybrid

About The Position

"Navitas Partners, LLC" is seeking Monitoring Consultant for an exciting job in Harrisburg, PA.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT infrastructure monitoring, automation, and observability within hybrid environments.
• Strong proficiency in PowerShell and at least one additional scripting language (Python, Bash, or SQL).
• Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL, and KQL.
• Experience implementing automation using Azure Automation and CI/CD pipelines.
• Expertise with monitoring platforms such as SCOM, SquaredUp, Dynatrace, Datadog, Splunk, or equivalent.
• Knowledge of API integration and secure authentication mechanisms.
• Experience working with ServiceNow or similar ITSM platforms.
• Working knowledge of ITIL 4 practices (Change, Incident, and Problem Management).
• Strong troubleshooting and root cause analysis skills.
• Excellent documentation and communication abilities.

Nice To Haves

• Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
• ITIL 4 Foundation certification or higher.
• Experience with dashboarding tools such as SquaredUp or similar platforms.
• Experience in disaster recovery planning and testing.
• Performance tuning and capacity planning for monitoring platforms.
• Familiarity with API and automation security best practices.
• Understanding of hybrid cloud environments and networking fundamentals.

Responsibilities

• Lead process and tooling improvements to reduce manual effort and enhance service quality through automation.
• Maintain endpoint monitoring connectivity, including telemetry ingestion via agents, SNMP, WMI, and APIs.
• Manage certificates and credentials across hybrid network environments.
• Develop and maintain documentation, including runbooks, SOPs, workflows, and service maps in a version-controlled repository.
• Document incidents and problems with observability context in ITSM platforms; conduct post-incident reviews and maintain a Known Error Database.
• Collaborate with Change, Incident, and Problem Management teams to ensure standardized processes and risk assessments.
• Monitor SLA performance, MTTR, and root cause analysis quality; validate corrective actions.
• Implement structured communication workflows for operational updates and stakeholder notifications.
• Ensure compliance with enterprise IT policies and recommend reliability and security improvements.
• Utilize ServiceNow (or equivalent ITSM tools) for change management and tracking.
• Provide monthly and quarterly SLA reporting and operational metrics.
• Design, test, and maintain disaster recovery (DR) plans with defined RTO/RPO targets.
• Stay current with emerging monitoring technologies and industry best practices.
• Support Continuity of Government (CoG) obligations as required.
• Adhere to ITIL-aligned service management frameworks and support process maturity initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level