Call Center Agent - Bilingual (un)

Johnson Controls • Toronto, ON

4d • CA$23 - CA$32 • Onsite

About The Position

Join Our Team as a Bilingual Monitoring Center Agent (Full-Time, Permanent – Entry-Level Night Shift) Location: Toronto, ON Salary: $22.95 – $31.91/hour + premiums & benefits We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you. This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

Requirements

• High school diploma or GED
• Bilingual in French and English
• Willingness to work days, evenings, or nights (rotating weekends)

Nice To Haves

• Call center or security experience
• Strong communication and typing skills (25+ WPM)
• Comfortable with computers and multitasking
• Able to stay composed in potential emergency situations

Responsibilities

• Responding quickly and accurately to alarm signals and phone calls
• Monitoring security systems and video surveillance
• Dispatching emergency services when needed
• Documenting activity and following standard procedures
• Supporting customers and technicians with professionalism
• Working with a team that values precision and calm under pressure

Benefits

• Competitive hourly pay
• Evening, night & weekend premium: +$1.50/hour
• Overtime pay: 1.5x or 2x depending on schedule
• Statutory holiday pay: 1.5x or option to take a paid day off later
• 6 paid personal days per year
• Flexible shift trading options
• Medical, dental, vision insurance
• Pension plan & retirement savings
• Life & disability insurance
• Employee Assistance Program
• Global career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED