Monitoring and Observability Engineer – Cloud Platforms #2805

Genius Road•Dallas, TX

12d•Hybrid

About The Position

We are seeking a mid-level Enterprise Observability Engineer for our Dallas client. This role focuses on designing and implementing automated monitoring solutions, managing observability tools (Dynatrace, ThousandEyes, Evolven), and supporting 24/7 production environments in both on-premise and cloud infrastructures.

Requirements

Associate's or Bachelor's degree in Technology, Engineering, or related field preferred
4+ years in IT operations, infrastructure, or application monitoring
Strong experience with Dynatrace (APM, infrastructure monitoring)
Some familiarity with Ftrace, ThousandEyes, Evolven
Experience with intelligence platforms (e.g., Moogsoft, BigPanda)
Hands-on experience in scripting (Python, Perl, Java), REST APIs, and webhooks
Solid knowledge of cloud-native monitoring (AWS, Azure, GCP) and Kubernetes/OpenShift environments
Experience with Unix, Linux, and Windows system
Experience with log analysis and application tracing
SLO/SLI metrics integration
Strong communication and documentation skills

Responsibilities

Monitor infrastructure, applications, and websites; resolve Level 1 issues and escalate when necessary
Perform advanced Level 2 diagnostics, including log analysis and performance troubleshooting
Design and configure observability tools such as Ftrace, ThousandEyes, Evolven
Implement Level 0 automation (e.g., auto-ticketing, alert routing)
Integrate data into event intelligence platforms for real-time visibility
Lead and coordinate incident response using observability insights
Maintain shift logs and ensure effective communication during shift handovers
Train and support teams on monitoring tools and processes
Collaborate on SLO/SLI metrics and performance tuning
Participate in on-call rotation, including after-hours/weekend shifts
Obtain Dynatrace Specialist certification within 6 months of hire