Monitoring and Evaluation Manager

THE UPCOUNTY HUB INC•Germantown, MD

About The Position

The Upcounty Hub seeks a detail-oriented, systems-minded Monitoring and Evaluation Manager to support the Montgomery County FY27 Lighthouse award. The Monitoring and Evaluation Manager will help ensure that the project has strong systems for tracking activities, outputs, outcomes, participant progress, partner performance, and grant reporting requirements. This position will not be responsible for direct service delivery. Instead, the Monitoring and Evaluation Manager will design, maintain, and improve practical monitoring, evaluation, accountability, and learning systems that support effective implementation, data quality, compliance, and continuous improvement. The position will work closely with project leadership, program staff, administrative staff, finance/grants staff, and external collaborators.

Requirements

Bachelor’s degree in monitoring and evaluation, public health, public policy, social work, public administration, international development, nonprofit management, statistics, data analytics, or a related field; equivalent experience may be considered.
At least 3–5 years of experience in monitoring and evaluation, data management, grant reporting, program evaluation, quality improvement, or performance measurement.
Experience developing or managing data collection tools, indicators, dashboards, reporting templates, or evaluation frameworks.
Ability to clean, organize, analyze, and present data clearly.
Experience working with program staff to improve data quality and reporting consistency.
Strong attention to detail and ability to manage deadlines.
Excellent written and verbal communication skills.
Ability to explain data requirements clearly to staff and partners who may not have technical data backgrounds.
Commitment to confidentiality, ethical data use, cultural responsiveness, and participant dignity.

Nice To Haves

Master’s degree in public health, public policy, social work, public administration, international development, data analytics, nonprofit management, or a related field.
Experience with government-funded, county-funded, or other compliance-heavy grants.
Experience with community-based programs, social services, public health, immigrant-serving programs, food access, legal services, workforce development, housing navigation, or case management.
Experience with MEAL frameworks, logic models, theories of change, indicator plans, data quality assessments, and learning agendas.
Experience supporting multi-partner or subrecipient reporting systems.
Familiarity with case management databases, CRM systems, Power BI, Tableau, Salesforce, Apricot, Efforts to Outcomes, SharePoint, or similar systems.
Spanish language ability or proficiency in another language commonly spoken in Montgomery County.
Experience designing participant feedback tools or community accountability mechanisms.

Responsibilities

Develop and manage the project’s monitoring and evaluation framework, including indicators, data sources, tools, reporting schedules, and quality assurance procedures.
Translate approved grant requirements, workplans, and reporting expectations into practical data collection and reporting systems.
Establish clear definitions for project outputs, outcomes, referrals, service contacts, follow-up actions, participant progress, and deliverables.
Design or refine intake, assessment, tracking, participant feedback, partner reporting, and performance monitoring tools.
Ensure data systems are practical for staff and collaborators to use consistently.
Support data practices that protect participant privacy, confidentiality, and dignity.
Oversee collection of project data across program activities, participant services, referrals, follow-up, partner activities, and outcomes.
Train staff and collaborators on data collection tools, definitions, documentation standards, and reporting expectations.
Monitor data completeness, accuracy, timeliness, and consistency.
Conduct regular data quality checks and follow up with staff or collaborators to resolve missing, inconsistent, or unclear information.
Ensure participant information is documented securely and appropriately.
Support staff in using shared systems, spreadsheets, case tracking tools, dashboards, and reporting templates.
Track key project outputs, including individuals and households reached, intakes completed, assessments conducted, referrals made, supports provided, service contacts, follow-up activities, and partner activities.
Track participant outcomes related to stabilization, service connection, referral completion, and progress toward individualized goals.
Monitor whether referrals result in completed connections or require additional follow-up.
Analyze referral bottlenecks, unmet needs, service gaps, and participant barriers.
Work with project leadership to use data for operational decision-making and continuous improvement.
Develop reporting templates and schedules in coordination with project leadership.
Collect, review, and consolidate data from staff, partners, contractors, or collaborators.
Support collaborators in understanding reporting expectations and data definitions.
Monitor reporting timeliness and data quality.
Flag performance, reporting or documentation concerns to project leadership.
Help ensure data can be integrated into required grant reports without duplication or inconsistency.
Develop practical methods for gathering participant feedback on service access, barriers, satisfaction, cultural responsiveness, language access, trust, and unmet needs.
Ensure feedback tools are accessible, voluntary, and appropriate for the populations served.
Summarize participant feedback for project leadership.
Help identify patterns in participant experience that may require adjustments to program design, communication, outreach, referral pathways, or service delivery.
Support a culture of learning and accountability in which participant voice informs project improvement.
Prepare regular internal dashboards, data summaries, and progress reports for project leadership.
Support preparation of required grant reports, including narrative and quantitative reporting.
Provide data and analysis for funder updates, monitoring visits, partner meetings, internal reviews, and leadership decision-making.
Work with project leadership to assess whether the project is meeting approved deliverables and performance targets.
Translate data into clear findings, trends, and recommendations.
Support continuous quality improvement by identifying what is working, what is not working, and where adjustments are needed.
Ensure project data systems follow organizational policies and applicable confidentiality, privacy, and data protection requirements.
Maintain organized documentation for reporting, monitoring and audit purposes.