Monitor (1st Shift & Weekends)

LUTHERAN METROPOLITAN MINISTRY•Cleveland, OH

6d•Onsite

About The Position

The Monitor in a low demand shelter is responsible for the overall functioning of the shelter, including maintaining a peaceful, safe, supportive, and orderly environment. The position serves single adults who are homeless and includes basic orientation (services, rules, & policies), assistance with basic immediate needs, de-escalating conflict, and being a stable, welcoming presence.

Requirements

High school diploma or equivalent
Some experience working with the homeless, chemically dependent, or mentally disabled individuals
Effective communication and crisis intervention skills

Responsibilities

Conduct rounds, security checks, and perform searches as needed.
Responsible for rule enforcement and assisting in the daily needs of shelter residents.
Handle front desk duties, including enrolling new residents in the shelter data system, scan-in residents, enforce bans, and utilize appropriate security measures (such as metal detector, wanding, handling contraband).
Monitors security cameras to ensure clients are complying with policies regulating conduct.
Interacts with clients professionally, using open and respectful communication.
De-escalates potentially volatile situations between clients when necessary, utilizing Handle With Care’s intervention strategies.
Monitors client and visitor movement inside facility.
Prepares incident/accident/injury reports as necessary.
Maintains detailed records of events that occur during the shift.