Monitor Technician Supervisor- Orlando Health Lakeland

Orlando Health•Lakeland, FL

10h•Onsite

About The Position

The Monitor Technician Supervisor oversees the day-to-day operations of telemetry monitor technicians to standardize telemetry monitoring throughout the hospital and ensure patients are monitored safely. The position coordinates staffing and departmental activities, supports quality and process improvement, and oversees telemetry alarm-management data to help reduce alarm fatigue. The supervisor is also responsible for staff education, competency assessment, coaching, performance management, and related human resources functions. The role is part of the opening team for Orlando Health Watson Clinic Lakeland Highlands Hospital in Lakeland, Florida. The schedule is three 12-hour shifts, 6:15 a.m. to 6:45 p.m. Orlando Health describes benefits that begin on day one, including paid parental leave, education and tuition programs, loan repayment, backup childcare and elder care, fertility benefits, adoption assistance, and certification and exam-related reimbursements.

Requirements

Associate’s degree, or four years of directly related work experience in place of the degree, in addition to the required experience.
Two years of experience as a telemetry monitor technician.
Current BLS/Healthcare Provider certification.

Responsibilities

Complete employee schedules and monitor time and attendance to ensure the work area is adequately staffed.
Coordinate monitor technician activities to achieve departmental and organizational goals.
Participate in departmental process improvement and quality management programs.
Collaborate with appropriate Orlando Health facilities and agencies to align protocols with evidence-based guidelines.
Oversee, analyze, and trend telemetry alarm-management data to reduce alarm fatigue.
Support strategic changes intended to improve departmental workflow, staffing, safety, and efficiency.
Work with learning specialists to ensure staff receive education to recognize and analyze arrhythmias.
Plan and coordinate process improvement activities.
Conduct coaching plans and disciplinary actions to improve direct reports’ performance.
Oversee competency assessment, orientation, training, and education for direct reports.
Conduct regular meetings with monitor technician staff and direct reports to support clear communication.
Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
Maintain punctual and reasonably regular attendance and comply with Orlando Health policies and procedures.
Attend meetings affecting the direct workgroup punctually and consistently.
Collaborate with clinical teams, pharmacists, nursing, ancillary groups, and other cross-functional teams to achieve common goals.
Support the professional development, growth, and education of monitor technicians.
Review and investigate incident reports related to the direct workgroup and develop action steps.
Demonstrate leadership through verbal and non-verbal communication and behavior.