Monitor II

Volunteers of America Los Angeles•Costa Mesa, CA

2d•Onsite

About The Position

The Monitor II will provide security of the program premises, and safety for program clients, visitors and employees. The Monitor II shall mentor junior Monitor staff, and provide ongoing safety oversight. The Monitor II performs Monitor duties on behalf of program clients/participants, as well as mentoring and assisting the training of Monitors. Driving ability preferred.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Within 30 days of hire, must successfully complete VOALA safety training.
One year in the general security field, and/or social services / human services, and/or customer service experience.
One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

Nice To Haves

High School Diploma or GED
Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
Experience in a group residential setting is preferred.
Experience serving the homeless is preferred.
Related experience in a mental health or substance abuse treatment setting, or other group residential program.
Database familiarity
Clean driving record to be insurable by VOALA insurance

Responsibilities

Train Monitors in program operations, safety, and security expectations and procedures.
Provide ongoing safety leadership.
Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
Search all participants' person and belongings being brought into the shelter each time a participant enters.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
Know location of fire exits, be prepared to assist participants in case of any emergency.
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
Report all suspicious events to direct supervisor.
Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
Assists passengers in securing wheelchairs, car seats and other mobility devices
Ensures safety of passengers, operates vehicle in safe manner at all times
Maintains trip records as well as mileage and gasoline usage records
Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
Inputs required data to computer systems and logs
Services for this position must be provided on-site.
TRAIN, SUPERVISE AND SCHEDULE MONITORS
Safety training
Safety oversight
SHELTER SECURITY.
Monitor Shelter entrance
Screen bags and persons entering shelter
Patrol premises as scheduled
SHELTER SAFETY
Monitor Clients; conduct room checks; report violations of rules
While patrolling continuously observe for safe operations/conditions, report safety concerns
ASSET PROTECTION
CLIENT/PARTICIPANT SUPPORT, Including Driving if licensed
Other duties as required and may be subject to change
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.
MANDATED REPORTER