Marcus by Goldman Sachs, Money Movement & Reconciliation| Draper, UT

Goldman Sachs•Draper, UT

3d•Hybrid

About The Position

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' 150+ years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. As a Back Office Money Movement and Reconciliation Specialist, you will be responsible for the oversight of cash flow processes, including wires, ACH, checks, and internal transfers. You will play a key role in ensuring timely task completion, identifying areas for enhancement, and effectively escalating any discrepancies or issues. This involves checking payments, matching them to general ledgers, and resolving payment-related issues in collaboration with other departments.

Requirements

Strong customer service experience with excellent verbal and written communication skills
Basic understanding of banking operations, including check payments, wires and ACH
Strong analytical, problem-solving, and organizational skills with a risk and control mindset, consistently taking ownership and accountability for tasks and projects
Self-motivated, detail-oriented, and flexible, capable of prioritizing tasks and performing effectively under pressure in a team environment, including adapting to occasional overtime
High School Diploma

Nice To Haves

Prior experience in banking, payment, wire transfers, or cash movement within an operational or banking environment

Responsibilities

Understand basic banking concepts with an emphasis on cash flows of money movement processes: incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks
Perform thorough checks of payments and reconcile them against general ledgers, promptly escalating and resolving any identified discrepancies
Interact effectively with various firm-wide stakeholders, including Risk, Compliance, Legal, Treasury, and Technology, to resolve payment issues and implement improvements
Complete assigned casework, manage queues, and generate reports within specified Service Level Agreements (SLAs)
Escalate critical issues timely and confidently communicate with upper management regarding tasks, processes, and potential improvements.