Modifications Supervisor

Pennymac • Carrollton, TX

6d • Onsite

About The Position

The Modifications Supervisor is responsible for supporting document integrity for loan modifications and managing escalated file disputes with Pennymac Attorneys and Mediations Department. This role provides operational oversight, team leadership, and pipeline management to ensure regulatory compliance and process efficiency.

Requirements

• Bachelor’s degree or equivalent work experience
• 10+ years of relevant work experience
• Previous experience as Operations Manager for Origination of Loans
• FHA/VA/FNMA/FHLMC Experience
• Must be highly proficient in Excel and Word

Responsibilities

• Support operations by stepping in to manage daily team workflow and escalate operational issues in the absence of the Director of Operations
• Evaluate and report on system functionality to ensure operational tools support ongoing job performance and business needs
• Draft, implement, and maintain standard operating procedures (SOPs) and policies for department staff
• Monitor daily pipeline metrics and allocate workload across staff to meet targeted turn-time and volume service level agreements (SLAs)
• Review audit results with team members, providing structured performance feedback and corrective action coaching to improve compliance ratings
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree