Modern Workspace Engineer

Bridgepointe Technologies•Media, PA

2d•$80,000 - $85,000•Onsite

About The Position

The Modern Workspace/Endpoint Engineer is part of a team that supports and enhances a modern enterprise computing environment spanning Windows, macOS, mobile devices, Microsoft 365, identity, VDI/DaaS, and cloud-connected technologies. The role is responsible for endpoint provisioning, software deployment, device management, Active Directory/Azure AD administration, Group Policy, MDM/MAM, automation, troubleshooting, and technical documentation. The ideal candidate has 2+ years of enterprise computing experience and hands-on knowledge of technologies such as Intune, Autopilot, SCCM/MECM, Ivanti, Workspace ONE, PowerShell, Microsoft 365, Azure/AWS, and virtual desktop solutions.

Requirements

2+ years of experience managing a modern corporate computing environment.
Experience building support processes and writing technical support documentation.
Proficiency with Windows and MacOS imaging techniques and troubleshooting.
Experience supporting software packaging and deployment.
Experience managing, configuring, and optimizing both on-prem Active Directory and Azure AD for multiple domains.
Mid-level engineer level experience in the field of modern computing, with an emphasis on support and operational engineering.
Experience configuring and optimizing Group Policy.
Experience with MDM/MAM technologies to support both company-issued and BYOD devices in the following device classes: phones, tablets, handhelds, and laptops.
Experience administering a modern enterprise computing environment.
Exposure to support ticketing and enterprise infrastructure management platforms.
Working knowledge of scripting and automation.
Experience managing, optimizing, and troubleshooting VDI/DaaS environment.
Proficiency in administering M365 services and licensing models, including Exchange Online, SharePoint Online, Teams, the Office suite, One Drive, etc.
Experience maintaining, enhancing, and customizing user experience monitoring tools.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational, time and stress management skills
Strong analytical and problem-solving skills
Ability to handle multiple applications
Excellent interpersonal skills
Self-starter with demonstrated ability to make decisions
Proven ability to learn quickly and independently train themselves on existing and new technologies and technology platforms

Nice To Haves

Experience with Windows, MacOS, and light-touch / zero-touch programs like Windows Autopilot preferred.
Ivanti EndPoint Manager, SCCM/MECM and Intune preferred.
Experience with cloud infrastructure such as Amazon Web Services or Microsoft Azure preferred.
Experience with AirWatch/Workspace One and Intune preferred.
SolarWinds experience preferred.
PowerShell or Ansible experience preferred.
Experience with Dizzion preferred.
Experience with BitLocker, Power BI, and Defender preferred.

Responsibilities

Administer, maintain, and support the organization’s enterprise endpoint computing environment, including Windows, macOS, mobile, and virtual desktop platforms.
Manage endpoint provisioning, configuration, imaging, application deployment, patching, and lifecycle management.
Administer and optimize identity and access services, including Active Directory, cloud-based directory services, and Group Policy.
Manage mobile device and application management solutions supporting corporate-owned and BYOD devices.
Administer and support Microsoft 365 services, including collaboration, productivity, security, and licensing.
Support and troubleshoot virtual desktop, cloud, and related enterprise infrastructure technologies.
Develop and maintain automation and scripting solutions to improve efficiency, consistency, and reliability.
Troubleshoot and resolve complex endpoint, application, identity, and infrastructure issues, serving as an escalation resource when needed.
Monitor endpoint performance, security, compliance, and user experience, identifying and implementing opportunities for improvement.
Develop and maintain technical documentation, operating procedures, knowledge articles, and support standards.
Establish and continuously improve technical support processes and operational practices.
Utilize enterprise ticketing, monitoring, and management systems to track incidents, identify trends, and support service reliability.
Partner with infrastructure, security, application, and support teams to implement technology solutions and resolve cross-functional technical issues.
Evaluate emerging technologies and recommend enhancements that improve security, reliability, automation, and the employee computing experience.
Perform other related duties and participate in technology initiatives as assigned.