Modern Workplace Technician

Signode•Tampa, FL

11h•$20 - $30•Onsite

About The Position

The Modern Workplace Technician will acquire the knowledge and follow established processes to help provide an efficient IT support environment. This role will work closely with the team to ensure day-to-day support needs are met and will be part of a cross-functional team responsible for delivering IT services across the organization. The incumbent will collaborate with team members to provide effective solutions for business users and will assume responsibility for supporting applications, desktop and laptop device management, and related IT services. The Modern Workplace Technician will leverage technical knowledge and partner with senior team members to help establish and maintain an optimal workplace environment. This role will contribute to the ongoing development of a modern workplace by administering and supporting various services and technologies across the organization, with a focus on Microsoft cloud solutions and endpoint management tools.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field, or an equivalent combination of education and experience.
2 to 3 years of experience in Information Technology, including experience as a Level 1 Technician in a customer service-focused support environment.
Troubleshooting and configuration of customer issues.
Ability to conduct root-cause analysis for service interruptions and establish preventive measures.
Adheres to standards, best practices, and Service Level Agreements (SLAs) between IT and the Business Infrastructure Services
O365/AD/Azure Administration – Basic skills in Adding/Removing permissions for access and licensing. Add/remove users and computers and add/remove mailbox(s) / shared mailbox(s) permissions.
Printer administration – Good knowledge and troubleshooting skills on printers and Print Server administration
VPN & MFA - Client Install and basic troubleshooting skills
PC Desktop and Laptop – Basic knowledge of PC Desktop & Laptop diagnostics and testing skills. Perform rebuilds, installations & imaging of client computers.
Microsoft OS & Office365 basic troubleshooting
Ability to operate remotely, providing support using tools like LogMeIN, GotoMyPc, TeamViewer, etc.
Ensure weekly status reports are produced.
Operate in an ITIL framework and adhere to SOX compliance needs
Streamline hardware and software procurement.

Nice To Haves

Relevant IT certifications are a plus.

Responsibilities

Participate in establishing a state-of-the-art workplace environment that supports modern ways of working, with a focus on digital collaboration, user experience, mobility, and security.
Contribute to identifying and evaluating emerging technologies, hardware and software solutions, methods, and techniques to determine their relevance and potential value to the organization's digital workplace.
Assist in the design, testing, implementation, and adoption of new technologies and collaboration tools within the modern workplace environment.
Collaborate with the team to effectively implement and support Modern Workplace portfolio services within a managed services environment.
Work with team members to define, enhance, and deliver workplace services that create value for business users.
Apply basic troubleshooting and configuration skills while demonstrating a willingness to develop advanced technical expertise in designing, deploying, and supporting solutions for new and evolving business needs.
Support the administration, configuration, and maintenance of Microsoft cloud services, endpoint management tools, and workplace technologies.
Assist in ensuring service quality, security, compliance, and operational excellence across the workplace technology environment.
Maintain technical documentation, knowledge articles, and standard operating procedures to support efficient service delivery and knowledge sharing.
Flexibility to travel to business unit locations throughout the EEU region as needed.